Customer Connect at Rectangle Health dotcom

 

QR code to [email protected]

 

Notes:

  • This issue is isolated to a third-party payment gateway provider, not Rectangle Health.
      • BridgePay Network Solutions – BNS
  • Rectangle Health immediately severed connection to BNS.
      • Our systems, platform, and data environments remain safe and secure.
      • No Rectangle Health systems were compromised.
      • This has been validated by third-party security experts.
  • We’ve implemented an interim Virtual Terminal solution for processing payments.
      • The account signer on file should have received access instructions (check spam folder).
  • To start processing payments with the Virtual Terminal, visit rectanglehealth.com and click on “Platform login” for instructions.
  • If you can’t locate the email or need additional assistance, please contact [email protected] with your direct phone number.
      • This dedicated inbox is monitored daily for escalations.
  • We’ll continue to communicate updates as progress is made.

 

Priority support:

  • We’ve created an inbox for support escalation — it’s monitored daily
  • They will be prioritized and won’t need to wait on hold
  • Our Care Management team appreciates their patience and will contact them directly.